Q: How long will the experience take? 

A: Guests should expect to spend between 45 minutes and 2 hours at the Village of Lights, depending on the speed in which they move through the display, and if they stop to shop, eat, etc. 


Q: Do I need a ticket?

A: Yes, tickets must be pre-purchased online to gain entry to all parts of the experience, including the Village Shoppe. Tickets are available here


Q: Can I bring my own food and drink?

A: No outside food or drink will be permitted inside the Village of Lights. There are plenty of food and beverage options throughout the experience that are available for purchase. 


Q: Where is the Village located?

A: We are located at 3425 Old Hershey Road, Elizabethtown, PA, 17022. Please enter on Old Hershey Road- the parking lot access located on 743 (Elizabethtown Rd) is EXIT ONLY and entrance will not be permitted. 


Q: Can I bring my dog/cat/pet? 

A: For the safety of everyone, pets are not permitted, except for service dogs as defined by the ADA.


Q: What if it’s raining or snowing? 

A: We are open rain or shine, unless there is significant precipitation that would inhibit us from operating. Closures will be posted on social media, and you will receive an email with a link to transfer your tickets to another night. There will be no refunds due to weather. 


Q: When should I arrive?

A: Please arrive no earlier than 15 minutes before your ticketed time.